Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

If the total value of your cart is more than S$150, we will deliver your purchases to you for free! If the total value of your cart is less than S$150, you only need to pay one flat shipping fee of S$5.

Which payment methods are accepted in the Online Shop?

3 Payment methods:
1) Paypal
2) Bank Transfer
3) PayNow

How long will delivery take?

Usually, the preparation and shipping of your order take 1-2 working days, while delivery timing by the courier may change depending on the destinations.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party.

What exactly happens after ordering?

Once you have checked out your order, you should receive an e-mail from Incarich confirming your payment, followed by an e-mail from us acknowledging your order. We aim to process and dispatch all orders within a couple of working days. Once we have dispatched your order, you will receive an e-mail confirming your order, along with an accompanying invoice.

Do I receive an invoice for my order?

You should have received an invoice in the order confirmation email that we sent you right after your payment was processed.

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